FAQ

WHAT ARE THE HOURS OF CUSTOMER SERVICE?
Our office is open Monday - Friday, 9:00am - 5:00pm, CST. We are closed for holidays and on weekends.  Please allow 24 - 48 business hours for a reply, depending on the day of the week and time of year.

PLEASE NOTE:
Any free standard shipping promos only apply in the 48 contiguous states - excludes Hawaii and Alaska.

Orders may have an extended processing time up to an additional 7 business days. Business days do not include Saturday, Sunday and Holidays.

CAN I ADJUST or CANCEL MY ORDER?
After an order is placed, orders can not be adjusted - including shipping addresses and order cancellations - so please check your order details before submitting.

HOW DO I MANAGE MY SUBSCRIPTIONS?
It's easy! If you did not create an account on check out, you can create one here. Fill out the form with your name and use the same email address used for your order. When returning you can find the account login on the top right of the website or click here. Log into your account.

WHAT IS THE RETURN POLICY?
See our Return Policy Page for full details. 

HOW MANY DISCOUNT CODES CAN BE USED AT CHECKOUT? 
Only one discount code may be used per checkout. You can not combine offers. 

WEB ACCESSIBILITY
We are committed to inclusion and strive to increase the accessibility of our website for all of our customers and consumers, as well as to ensure compliance with applicable laws and regulations.Please be aware that our efforts are ongoing. If, at any time, you have specific questions or concerns about the accessibility of any particular web page on this website, please email us at support@vixmini.com